Oh no! Do not panic
Some quick things you can do while we are on our way. Most take less than a minute.
Six calm things to try first
General advice only. If you ever feel unsafe, leave the building and call us.
Turn the water off
Find the stopcock, usually under the kitchen sink, and turn it clockwise until it stops.
Open a cold tap or two
That drains the pipes and slows the leak. Leave the hot taps shut.
Catch it and protect
Put buckets and towels under drips, and move rugs and gadgets out of the way.
Water near electrics?
If water is near sockets or lights, switch off the power at the fuse box and keep clear.
No heating? Check the dial
Look at the pressure gauge on your boiler. If it is near zero, ring us and we will talk you through it.
Smell gas? Stop.
Open windows, leave the building and call the National Gas Emergency number, 0800 111 999. Then ring us.
Call right away if you have…
- Water coming through a ceiling
- A burst pipe you cannot stop
- No heating or hot water with little ones or elderly people at home
- An overflowing toilet or drain
From first call to a tidy finish
Four easy steps, and you always know what happens next.
- 1
Ring or tap
Tell us what is happening. We give advice straight away and book a time.
Answered day or night - 2
We find the cause
An engineer arrives, has a proper look and explains it in plain words.
No jargon, promise - 3
You get a price
You hear the cost before any work starts. We only carry on when you say yes.
Price agreed first - 4
Fixed and tidied
Good parts, careful work and dust sheets down. Tested, cleaned up and guaranteed.
12-month guarantee
Dripping tap or cold radiators? Let us sort it!
Tell us what is wrong and we will give you a price before we start. Easy as pie. Well, easier.
always!